Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help with easy returns and exchanges.
Return Policy
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- For hygiene reasons, certain items (e.g., underwear, swimwear, and accessories) cannot be returned unless defective.
How to Initiate a Return
- Visit our Returns Center at proozydeals.com to start your return.
- Follow the instructions to generate a return label.
- Pack your item securely and attach the label.
- Drop off the package at your nearest shipping carrier.
Refunds
- Refunds will be processed within 5-7 business days after we receive your return.
- Original shipping fees are non-refundable.
- Refunds will be issued to the original payment method.
Exchanges
- Exchanges are subject to product availability.
- To request an exchange, please start a return and place a new order for the desired item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery for assistance.
For any questions, please reach out to our customer support team—we’re happy to help